Frequently asked questions

A consultation with a GP by video or phone instead of at the clinic. You book a time online, pay securely, and join from your phone, tablet or computer.

Choose Book an Online GP Consultation, pick a service, tell us briefly what's going on, choose a time and pay by card. You'll get a confirmation with a private link to your consultation.

A phone, tablet or computer with a camera and microphone, a stable internet connection, and somewhere private. For a phone consultation you just need your phone.

No. Some problems need to be examined in person. If your GP thinks you need an in-person examination they will tell you, and you can be seen at our walk-in clinic.

No. You can come in at any time during opening hours. You can also book in online so we know you're on your way.

We're open seven days a week. Hours may differ on public holidays.

Waiting times vary depending on how busy we are. Booking in online lets us know you're coming, but it doesn't reserve a set appointment time.

A list of any medicines you take, and anything relevant such as recent test results or letters from other doctors.

Complete our short registration form. Our team will review your details and get in touch, and you'll receive a confirmation email with a reference number.

Yes. The registration form lets you add your partner, children and other family members — up to eight people in one go.

Choose your condition on the repeat prescription page, answer a few safety questions and pick a time. If your GP approves the request, they email the prescription directly to the pharmacy you name.

No. A prescription is only issued where your GP considers it clinically appropriate and safe for you.

Yes, where your GP considers it appropriate. You can request one through our online booking (choose the sick certificate service) or ask at the walk-in clinic.

Your name, date of birth and address as they should appear on the certificate. Your GP will ask about your illness and the dates involved.

Where your GP considers a referral appropriate, they can write a referral letter after assessing you.

If your GP arranges tests, they will explain at your consultation how you'll receive the results. If you're unsure, please contact us.

By card when you book. Payment is processed securely by Stripe — GP4U never sees or stores your card details.

Online consultation prices are on our Fees page and are shown again before you pay. Clinic fees will be published there too.

Our family practice cares for children as well as adults, and children can be brought to the walk-in clinic. For an online consultation for a child, please contact us first.

Yes. Your health information is encrypted and handled in line with GDPR, and access is restricted to authorised staff. Read our Privacy & GDPR Notice for full details.

Please contact us as soon as you can and we'll help you.

No. In an emergency call 112 or 999, or go to your nearest Emergency Department. This includes chest pain, severe difficulty breathing, signs of a stroke, heavy bleeding, or loss of consciousness.

If you feel worse or unsafe at any point, don't wait for your appointment — call 112 or 999, or go to your nearest Emergency Department.