Frequently asked questions

A consultation with a GP by video or phone instead of at the clinic. You book a time online, pay securely, and join from your phone, tablet or computer.

Yes. You can book a video or phone consultation with one of our Irish-registered GPs from anywhere in Ireland. Choose Book Online, pick a service and a time that suits you.

Choose Book Online, pick a service, tell us briefly what's going on, choose a time and pay by card. You'll get a confirmation with a private link to your consultation.

At your appointment time you join a private video or phone call using the link on your confirmation page. Your GP will talk through what's going on, ask the questions they need to, and advise on next steps. Where clinically appropriate that may include a prescription, a certificate, a letter or a referral — or a recommendation to be seen in person.

A phone, tablet or computer with a camera and microphone, a stable internet connection, and somewhere private. For a phone consultation you just need your phone.

No. Some problems need to be examined in person. If your GP thinks you need an in-person examination they will tell you, and you can be seen at our walk-in clinic.

Online consultations suit advice, repeat prescriptions, certificates and follow-ups, and you can have one from anywhere in Ireland. If your problem needs to be examined — a sore ear, a rash that needs a closer look, an injury — come to our walk-in clinic in Newbridge instead. If you're unsure, the walk-in clinic is the safer choice.

Our walk-in clinic is in Newbridge, Co. Kildare. Opening hours and how to reach us are on our walk-in clinic page and contact page.

No appointment is required. You can simply walk in during opening hours. Checking in online lets us know you're on your way and helps us prepare for your visit, but it does not reserve a specific appointment time. You can check in online if you'd like to.

Walk in during opening hours, check in at reception, and see a GP. If you'd like, you can check in online first so we know you're on your way. Waiting times vary depending on how busy we are.

We're open Monday to Friday 10am – 9pm, Saturday and Sunday 12pm – 7pm. Hours may differ on public holidays.

Waiting times vary depending on how busy we are. Checking in online lets us know you're coming, but it doesn't reserve a set appointment time.

A list of any medicines you take, and anything relevant such as recent test results or letters from other doctors.

Complete our short registration form. Our team will review your details and get in touch, and you'll receive a confirmation email with a reference number.

Yes. The registration form lets you add your partner, children and other family members — up to eight people in one go.

No. Anyone can use the walk-in clinic without registering. Registering with our family practice is for ongoing care — for you and your family, including reviews of long-term conditions and follow-up — rather than one-off visits.

Yes, where your GP considers it clinically appropriate. You can request a repeat prescription online, or speak to your GP during a consultation. For online consultations, prescriptions are sent to the pharmacy you name.

Choose your condition on the repeat prescription page, answer a few safety questions and pick a time. If your GP approves the request, they email the prescription directly to the pharmacy you name.

No. A prescription is only issued where your GP considers it clinically appropriate and safe for you.

Yes, where your GP considers it appropriate. You can request a sick certificate through our online booking, or ask your GP during a walk-in visit. Your GP can also write medical letters where clinically appropriate.

Your name, date of birth and address as they should appear on the certificate. Your GP will ask about your illness and the dates involved.

Where your GP considers a referral appropriate, they can write a referral letter after assessing you.

If your GP arranges tests, they will explain at your consultation how you'll receive the results. If you're unsure, please contact us.

Online consultation prices are shown on our Fees page and again before you pay. For walk-in and family practice fees, please contact us or ask at reception.

By card when you book. Payment is processed securely by Stripe — GP4U never sees or stores your card details.

Our family practice cares for children as well as adults, and children can be brought to the walk-in clinic. For an online consultation for a child, please contact us first.

Yes. Your health information is encrypted and handled in line with GDPR, and access is restricted to authorised staff. Read our Privacy & GDPR Notice for full details.

Please contact us as soon as you can and we'll help you.

GP4U is not an emergency service. In an emergency call 112 or 999, or go to your nearest Emergency Department — for example for chest pain, severe difficulty breathing, signs of a stroke, heavy bleeding or loss of consciousness.

If you feel worse or unsafe at any point, don't wait for your appointment — call 112 or 999, or go to your nearest Emergency Department.